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Business Navigation & Operations Manager IKEA Customer Support Center - Full-time

  • What you need to know
  • • The possibility of partially working from home
  • 15% staff discount, discounted meals in the staff restaurant, bicycle leasing (JobRad), discount portal (corporate benefits) and much more
  • Opportunity to share in the company's success (bonus and loyalty program)
  • All the career chances of a globally successful, growing company: IKEA supports you with a wide range of development opportunities
  • The promise to give you preferential treatment if you are handicapped or have the same status and meet the necessary requirements
  • Fair pay and many additional and social benefits, such as a full 13th salary as a Christmas bonus, vacation pay and company pension scheme
  • Who you are
  • • You hold a degree in Business, Finance, Economics, or a related field, with strong knowledge of retail operations and the omnichannel retail landscape
  • Experience in remote contact center environments is a plus
  • You are skilled in leading teams and driving long-term growth and profitability, focusing on continuous improvement and innovative ways of working
  • You are proficient in Microsoft Office, with a deep understanding of the IKEA Customer Journey and the commercial agenda
  • You are passionate about home furnishing, IKEA values, and enhancing customer experiences
  • You have strong communication skills, capable of aligning stakeholders across functions, units, and countries
  • You are experienced in financial planning, budget management, and turning business needs into actionable financial outcomes
  • You have proven ability to drive business development, manage change, and lead cross-functional initiatives in an omnichannel environment
  • You possess basic knowledge of country-specific legal and compliance matters, especially in real estate and risk management
  • You speak English fluently
  • What you'll be doing day to day
  • • Lead the IKEA Customer Support Center business planning process in collaboration with the management team, using customer and market data to identify opportunities and insights
  • Coordinate financial planning to align with RCMP goals, engaging stakeholders to set achievable and financially sound targets
  • Identify and evaluate commercial opportunities using business case analysis, ensuring alignment with omnichannel strategies
  • Manage Profit & Loss (P&L) in an omnichannel environment, optimizing costs and creating scenario-based forecasts
  • Continuously improve RCMP performance by leveraging KPIs, best practices, and global insights
  • Provide clear and accessible business reports to support data-driven decision-making across the organization
  • Analyze and track investments for ROI, ensuring accountability and delivering measurable business impact
  • Develop leaders and teams, focusing on talent development, succession planning, and cross-functional collaboration
  • Ensure a compliant and safe work environment, adhering to legal, financial, and operational standards
  • Balance financial and non-financial outcomes to maximize customer satisfaction, employee engagement, and productivity
  • Support the management team with regular performance insights and identify synergies to enhance business efficiency
  • Apply now!
  • We look forward to receiving your detailed application with your salary expectations and when you can start at the earliest. Do not hesitate to contact tatiana.goloviznina@ingka.ikea.com if you have any job-related questions.

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Business Navigation & Operations Manager IKEA Customer Support Center - Full-time

Ikea Deutschland GmbH & Co KG
65719 Hofheim am Taunus
Unbefristet, Vollzeit

Veröffentlicht am 09.01.2025

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