Customer Support Analyst (m/f/d)

Customer Support Analyst (m/f/d)

Permanent employee, Full-time · Remote or/and Darmstadt

YOUR TASKS

• Serve as the first point of contact for customers, addressing inquiries, concerns, and requests with a focus on timely and effective resolution
• Provide guidance and troubleshooting assistance to customers operating our global fleet of mobile robots
• Maintain a knowledge base for customers and internal support resources
• Collect and document customer feedback to help shape product improvements and the overall user experience
• Monitor robot performance using our Key Performance Indicators
• Conduct trainings for customers, partners, and employees
• Execute and monitor quality tests with the robots on our test site

YOUR PROFILE

• Passionate about Robotics and interested in working in a start-up
• Independent way of working and trustworthy attitude
• High proficiency in spoken and written English
• You are able to work onsite in our office in Darmstadt regularly

HELPFUL ADDITIONAL QUALIFICATIONS

• Further language skills in German, Chinese, French, Spanish or Italian are an advantage
• A degree in a field of Engineering / IT would be helpful
• Experience with ROS, Linux, C++ and/or Python is a plus

WHAT DO WE BRING TO THE TABLE?

• A fantastic team of smart, nerdy, and highly driven humans plus many awesome robots
• A big opportunity to be on the forefront in the game changing industry of autonomous mobile robotics
• A diverse and international setting (colleagues from over 20 different nationalities, customers from four different continents and partners all over the globe)
• The environment to grow personally in a startup which is backed by the highest league of venture capitalists and business angels
• The option to learn from leaders in the field, who carry multiple World Championship titles in autonomous robotics
• Possibility of remote work with onsite events every 6 weeks
• 30 days of total paid leave per year
• 24th and 31st of December off (or time off in lieu)
• Daycare allowance of up to 200€ per child per month
• Education budget of 2.000€ per employee per year
• Access to 1:1 conversations with certified psychologists and a vast collection of webinars, workshops and more via Nilo
• Up to 500€ contribution to a standing desk for your home office
• Company pension scheme with an additional 20% contribution from ER
• Tuesday’s team lunches with a Lieferando (food delivery) budget
• Frequent on- and offsite team events (check out the video below for an impression), weekly common lunches, and other Corporate Benefits Regular and diverse workshops

*Applies to hires with a regular German employment contract
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About us

Energy Robotics was founded by leading experts in intelligent autonomy software for collaborative mobile robots, each with more than a decade of experience in the field and recognized with several of the most important international autonomous robotics awards, paired with successful entrepreneurs and strong investors.
We believe that the coming decade will be shaped by intelligent robots and their applications in the industrial and private sectors. The robotic industry is taking off now, powered by cloud computing, 5G networks and falling cost of robot hardware. This is a game changer and will transform our lives like smartphones just did. Do you want to be part of this? Then join us and be at the forefront of this transformation!
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