Job available in 2 locations: Dreieich, Frankfurt
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, growing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visitwww.thermofisher.com .
Discover Impactful Work:
As a Onsite Customer Support Specialist (m/f/d) you will be responsible to support in handling the program Asset Management Service or Managed Services Account(s) (AMS) at a customer location in Frankfurt and, as the need arises, in other locations in EMEA. You will become a key contributor to ensuring customer happiness by ensuring performance in planned/ unplanned services, financial and operational business reviews thus driving excellence in service. You will report to the Account Manager to ensure customer confidence in our program and retention by implementing the program in line with our contractual commitments. You will be working in a very dynamic environment allowing you to make an impact and gain meaningful experience in a cross-functional working environment.
Location Information
Frankfurt am Main area, Home Office based, with onsite presence at our customer from 50% (depending on business needs)
This position is a Maternity and parental leave replacement with a limited employment contract from 01.06.2024 to 30.09.2025.
A day in the Life
Deliver a successful and valuable AMS program to customers, driving performance of suppliers and processes to customer happiness
Assist with the renewal/rollover of the contract each year providing support in reviewing the customer’s asset list and service coverage required or desired for that, following the deal review process and ensuring required approvals are sought
Develop and maintain positive and professional working relationships with clients, service suppliers and Thermo Fisher staff in a dynamic, cross-functional network of peers that offers great opportunities for working with different backgrounds and areas of expertise
Be able to use, interpret standard reports or generate custom ones to supervise the account and to report either internally or to customer
Bring an agile personality enabling partnership with customer and colleagues to quickly find solutions to problems, embracing a mentality of continuous process improvements and identifying root causes to overcome and remove barriers and challenges
Participate and lead meetings with customers and collaborators where required
Deliver effective messages and reports and identify follow-up actions where required
Be motivated to adapt and learn new skills and processes, work on personal growth and development of own critical thinking
Take parts and coordinate regular visits to customer, including also activities in laboratory environment and supporting with inventory activities
Become a trusted point of contact both for internal and external peers
Act as deputy of the account manager during leaves
Key to Success
You have experience in service or support functions
You ideaaly have worked in one or more of the following environments: Pharma, Biotech, Medical- and/or Chemical Laboratories, Healthcare Facilities
you adopt a process improvement mentality
You understand and know how to drive customer allegiance and grow our existing customer base
Strong verbal and written communication skills in German and English
Ability to work across all levels, functions and regions at clients and within our corporation
Proven organizational skills with the ability to prioritise multiple tasks
Excellent inter-personal, self-motivational and negotiating skills
What we Offer
Employment with an innovative and developing organization
Outstanding career and development prospects
Engaged colleagues in an international working environment
Company pension scheme and other fringe benefits
Exciting company culture which stands for integrity, intensity, involvement, and innovation
Good Salary and bonus payments
Flexible working times and home office
If you are interested, please apply online with your CV and Motivation Letter including possible start date and salary expectations.
At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of color, religion, ___ orientation, gender identity, national origin, disability or any other legally protected status.
Apply today!http://jobs.thermofisher.com
Agency notice!
Please note we are not interested in receiving unsolicited CVs from any personnel service providers. Should you choose to send us or upload any such candidate document they will not be acknowledged and will be deleted in line with our privacy policy
