Product Delivery Manager - Focus Scheduling and Airport Slot Management (m/f/diverse)

Detailansicht des Stellenangebots Stellendetails zu: Product Delivery Manager - Focus Scheduling and Airport Slot Management (m/f/diverse) Product Delivery Manager - Focus Scheduling and Airport Slot Management (m/f/diverse)KopfbereichArbeitInformatiker/in (Hochschule)Product Delivery Manager - Focus Scheduling and Airport Slot Management (m/f/diverse)Deutsche Lufthansa AGVollzeitTeilzeit (Vormittag, Nachmittag, Abend)Raunheimab 02.07.2024unbefristetHeuteStellenbeschreibung

The Customer Experience Scheduling team at Lufthansa Systems is looking for a Product Delivery Manager (m/f/diverse). You will deliver services to our large and growing customer base comprising the following major tasks:
Being accountable for a smooth operation for assigned services, products and customers
Manage entire customer communication professionally
Act as liaison between the customer using the NetLine product, related products, development and sales teams
Steer all stakeholders and manage providers to solve customer needs
Manage complex change- and service requests in cooperation with the customer and relevant specialist departments including requirement analysis, cost estimation, communication, price negotiation, testing and rollout
Coordinate and support incident management as well as independently fulfil planning, execution and documentation of change- and service requests
Perform product training sessions
Support and participate in solution and service implementation projects

Ihr Profil

You have a degree in a relevant field (e.g. information technology) with at least 2 years of professional experience
working at an airline or IT solution provider or a similar service-oriented company with airline focus and bring the following skills:
Ability to work/configure complex IT products (advantage: Linux skills) and to interact with technically oriented teams
Very good knowledge and experience in IT application customer service and IT application operation
Communication/negotiation skills, assertiveness and a strong service and customer orientation
High level of self-motivation, commitment, flexibility, and interpersonal skills
Ability to translate business-driven customer needs to functional and technical application configuration and consultation
Strong in problem analysis and solving
Confidence in appearance and ability to represent the company internally and externally
Excellent oral and written communications and didactic training skills in English (advantage: German)
Willingness to travel
Lufthansa Systems GmbH is a leading airline IT provider. Based on long-term project experience, a deep understanding of complex business processes and strong technological know-how, the company provides consulting and IT services for the global aviation industry. Over 350 airlines worldwide rely on the know-how of IT specialists at Lufthansa Systems. Its portfolio covers innovative IT products and services which provide added value for its customers in terms of enhanced efficiency, reduced costs or increased profits. Headquartered in Raunheim near Frankfurt/Main, Germany, Lufthansa Systems has offices in 16 other countries.
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