At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 70,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
You are responsible and accountable for managing and developing assigned Regional Account(s) across all transport modes / Business Units by securing the existing business and developing additional multimillion Euro business globally to contribute to the company’s ambitious growth targets in conjunction with internal senior stakeholders as agreed in the strategic customer development plan.
This position is integral to the growth of the account(s) and our company and requires significant interaction with senior management of the customer, as well as interface with, and leadership of, the DB Schenker organisation.
Key Outcomes:
Managing and developing assigned Account(s) as the regional lead role against the strategic account plan and targets
Fostering and developing the customer relationship into true long-term partnership with a dedicated focus on cross-/ and up selling
Ensuring sustainable business growth and retention of the nominated Account(s)
Develop and execute Strategic Account Plan(s) for the assigned customer portfolio in conjunction with the Vertical Market Head and internal stakeholders.
Improve and maintain customer satisfaction towards an “engaged” customer relationship
Support the development of value based, customer centric, solutions
Produce clear understanding on the customer needs / decision criteria and the customer’s decision-making process taking into account the relevant stakeholders
Main Tasks:
Serve as the focal point of contact for the customer’s Regional Organisation, develop and maintain strategic multi-level relationships with those responsible for the various logistics and procurement functions of the customer
Be responsible for establishing and continuing leadership of a functional account management team in the region and countries / locations
Drive strategy mapping, account penetration, business improvement initiatives
Monitor sales pipeline activities in the countries
Coordinate tender planning and ensure execution by the organization
Maintain the Account(s) Development Plan and lead the annual financial budget
Partner with all pertinent internal country organizations, divisions and Business Units to ensure aligned business development, and consistent service and growth
Conduct regular business review meetings with the customer and coordinate all the related actions arising
Identify value chain expansion opportunities for the assigned Account(s)
Act as escalation point for the customer
To be successful in this role, you should possess/ display the following key skills/ attributes:
Strong leadership skills as well as strategic and visionary thinking
Exceptional relationship management and communication skills
Graduated in Business Administration / Supply Chain Management / Transport and Logistics or equivalent education.
Minimum 5 years of professional experience within the industry in an international sales environment
Strong business acumen with the ability to influence outcomes across multiple locations
Proven track record in managing large scale customers and projects
Deep knowledge and understanding of international transport and logistics operations across multiple modes
Strong expertise or interest in the Vertical Market Aerospace & Defence
Outstanding financial and process analytical skills
Willingness to travel internationally
Ability to work under pressure, high flexibility, highly developed social-skills and service orientation
Ability to work effectively in a customer driven deadline environment
Ability to work in a cross-functional, matrix & virtual environment
Strong English language skills, additional languages are of advantage
Do you have any further questions?
Do not hesitate to contact us.
We look forward to receiving your call/email!
Schenker Europe GmbH
Edmund-Rumpler-Strasse 3
60549 Frankfurt am Main
Germany
david.d.miller@dbschenker.com
Equal Opportunity Employer: at DB Schenker we are proud of our diverse workforce and we are committed in enhancing it further. Therefore, we welcome all applicants, regardless of gender, age, disability, nationality, religion or orientation.
